Frequently Asked Questions
Shipping
How can I contact you about my order?
For questions or concerns regarding your purchase or order details, please email hello@citrinebody.com. Please allow 1-2 business days for a response.
When will I receive my order?
Packages will be shipped in one week.
Where are my products shipping from?
Your order is fulfilled and shipped from our office in Southern Maine.
Payment
How is my payment processed?
We process payments through Square. Because we sell products containing CBD, we must use Foxycart as a safe payment gateway. If you have questions, email us for more information!
Can I buy through Square?
Yes! Click "buy now" on our products to checkout through Square.
Do you have gift cards?
At this time, we do not have gift certificates available.
Refunds
Can I return an item once opened?
We want you to be just as happy with our products as we are! If you are unsatisfied with your order, please reach out within 14 days of the initial purchase.
How do I package my item for return?
Customers are responsible for the return of the used product and refunds will be given upon receiving item(s).
